Frequently Asked Questions

Complete IT Solution

Cyber Tourniquet provides complete IT solutions for individual and business. Our services are including but not limited to: computer repair, grahic design, web design, SEO for business, technical support, and many more.

Quality

Customer satisfaction is one of our goal. Our standard is nothing less than excellence.

Competitive Price

Humanbrain has its price but IT services shouldn't cost you an arm and a leg. Cyber Tourniquet offers the most affordable IT service for indiviual and businesses compared to any other IT company in Philadelphia simply because we do not have a huge overhead of Large IT Corporations or Big Computer Chain Stores.

The Fastest Service

We truly understand how important your time is, we provide you the fastest IT service. Most of our computer repair services can be done within 1 to 2 hours. We do NOT send your computer or project overseas to get it fixed.

Keep your data safe

Unlike any other computer repair business who will wipe out your computer to fix the problem, we work deep into the problem and fix it right from the source.
We understand how important your data and files are such as music, videos, photos, or any important documents, we guarantee you will not lose any of your important data / files during the repair.

What kind of service do you provide?

We provide computer repair, graphic design, web design, SEO, and technical support service for business and individuals.

What areas do you service?

We service Philadelphia and the surrounding areas. Our Remote Computer service available anywhere within US.

Do you offer any discount with your service?

Yes. Discount is available for returning customer or if multiple services purchased as one package.

Do you offer any warranty with your service?

Yes, 30 days warranty is included with the computer repair service.

What are your business hours?

Business hours are available by appointment only and can be scheduled at anytime. We are available weekdays, night, weekend, after hours. Please call us at 267 293 9597 to schedule for an appointment.

Do you offer pick up / delivery and on-site service?

Yes. We offer pickup - delivery and on-site service. Please call us to verify your location qualifies for pickup and delivery or on-site service.

Why do I need to make an appointment for your service?

In order to give you the best quality service, appointments are necessary.
Appointments can be made ON THE SAME DAY depends on my availability.

How can I cancel or reschedule an appointment?

If you are unable to keep your appointment please call us at (267) 293 9597

Why should I choose you over other low price IT business?

I respect my time and my skills. I keep my service as affordable as possible for everyone.
There are a lot of people trying to make quick cash with their questionable skills.

1. Call us at (267) 293 9597 to schedule for a Remote Computer Repair session.

2. Click on Buy Now button below to pay. Payment must be made prior to the service.

3. Download the Remote Support program below:
Remote Support for Windows PC | Remote Support for Mac

4. We will call you back at the scheduled time to start a Remote Computer Repair session.

What is Remote Computer service?

Remote Computer service is a technology that we use to be able to connect your computer with our computer over the internet. We can control your mouse and keyboard from our place to provide you the best computer service experience.

Does it means you can access my computer anytime you want?

NO. When you start a Remote Computer service session, the Remote Computer software will provide you an unique User ID and Password. The password changes everytime you start a session. Once the remote computer service session is ended, we can not connect to your computer without the new password.

I'm afraid you will steal my personal informations!

When you leave your computer at your local computer store for repair, you never know what they gonna do with all your data and files.

With our Remote Computer service, you will be in FULL control over your mouse and keyboard at all times before, during, and after the session. You will be able to see everything we do to your computer and control the keyboard and mouse at anytime.

What kind of service do you provide with Remote Computer service?

There are so many thing we can do with Remote Computer service including: virus removal, Computer Tune Up & Optimization, email setup, Data Backup, software installation, computer updates, and many more.

Are there any service that you can not do with Remote Computer service?

Yes, there are some services we can not do with Remote Desktop service such as Operating System Installation, Data Recovery, and hardware installation.